1 Introduction
This Privacy Policy (hereinafter referred to as "this Policy") explains how We collect, use, store, disclose, and protect Your personal information when You use the Diya (hereinafter referred to as "the App"). We attach great importance to the protection of Your personal information and will strictly abide by relevant laws and regulations of the regions where You are located (including but not limited to the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA) of the United States, and relevant laws and regulations of the Middle East and Southeast Asia) to protect the security and privacy of Your personal information.
By using the App, You acknowledge that You have read, understood, and agreed to the content of this Policy, and agree to Our collection, use, storage, and disclosure of Your personal information in accordance with this Policy. If You do not agree to this Policy, please do not use the App.
2 Information We Collect
2.1 Information You Voluntarily Provide: When You register, log in, and use the App, You will voluntarily provide us with certain personal information, including but not limited to: (1) Account information: mobile phone number, email address, nickname, avatar, password (encrypted storage), and third-party account information (if You log in through a third-party account such as Google, Apple, etc.); (2) Social information: information about Your contacts, chat records, audio and video call content (only stored temporarily during the call and will be deleted after the call ends unless You choose to save it); (3) Content information: text, images, audio, video, and other content You upload, publish, or disseminate through the App; (4) Other information: information You provide when participating in Our activities, contacting customer service, or using other functions of the App.
2.2 Information Automatically Collected: When You use the App, We will automatically collect certain information about Your use of the App through technical means, including but not limited to: (1) Device information: device model, operating system version, device ID, IP address, MAC address, network type, and device location information (if You have authorized the App to access Your location); (2) Usage information: the functions You use, the time and frequency of use, the pages You browse, and the operation records; (3) Log information: server logs, including access time, access address, and request information.
2.3 Information Collected from Third Parties: We may collect Your personal information from third parties with Your consent, including but not limited to third-party social platforms (if You log in through a third-party account) and service providers (such as payment service providers, map service providers, etc.). We will only collect information that is legally provided by third parties and has obtained Your consent.
3 How We Use Your Information
We will use Your personal information only for the following purposes, which are directly related to the provision of App services and comply with relevant laws and regulations:
3.1 To provide and maintain App services: including account registration, login authentication, audio and video calls, social interaction, content release, and other basic services, to ensure the normal operation of the App.
3.2 To improve and optimize the App: to analyze Your usage habits, improve the functions and performance of the App, optimize the user experience, and develop new services and functions.
3.3 To send You relevant notifications: including account notifications, service updates, activity reminders, and other information related to the App services. You can choose to turn off non-essential notifications in the App settings.
3.4 To ensure the security of the App and users: to detect and prevent illegal activities such as fraud, harassment, and account theft, protect the legitimate rights and interests of You and other users, and maintain the order of the App.
3.5 To comply with legal obligations: to respond to legal inquiries, investigations, or requirements of regulatory authorities, and to comply with relevant laws, regulations, and court decisions.
3.6 With Your explicit consent: to use Your personal information for other purposes explicitly agreed upon by You.
4 How We Store Your Information
4.1 Storage Location: We will store Your personal information in secure servers located in regions that comply with relevant laws and regulations (including but not limited to the European Union, the United States, and other regions where we operate). We will take reasonable measures to ensure that the storage of Your personal information complies with the requirements of the laws and regulations of the regions where You are located.
4.2 Storage Period: We will store Your personal information for the period necessary to provide App services and comply with legal obligations. After the storage period expires, We will delete or anonymize Your personal information in a timely manner, unless relevant laws and regulations require us to retain it for a longer period.
4.3 Security Measures: We will take industry-standard security measures to protect Your personal information from unauthorized access, use, disclosure, modification, or destruction, including but not limited to encryption technology (such as SSL encryption), access control, data backup, and security audits. We will also regularly train our employees to enhance their awareness of information security and strictly restrict employee access to Your personal information.
5 How We Disclose Your Information
We will not disclose Your personal information to any third party except in the following circumstances:
5.1 With Your explicit consent: We will disclose Your personal information to third parties only with Your explicit written or oral consent.
5.2 To provide services on Our behalf: We may entrust third-party service providers to provide certain services for us (such as server hosting, data analysis, customer service, etc.). These third-party service providers will only have access to the personal information necessary to perform their services, and we will sign confidentiality agreements with them to require them to protect Your personal information and prohibit them from using or disclosing it for other purposes.
5.3 To comply with legal obligations: We may disclose Your personal information in accordance with the requirements of laws, regulations, court decisions, or administrative orders, or in response to inquiries or investigations from regulatory authorities.
5.4 To protect legitimate rights and interests: We may disclose Your personal information when it is necessary to protect the legitimate rights and interests of You, other users, or Us, or to prevent or investigate illegal activities.
5.5 Anonymized or aggregated information: We may disclose anonymized or aggregated information that cannot identify You individually to third parties for research, analysis, or other legitimate purposes.
6 Your Rights Regarding Personal Information
In accordance with relevant laws and regulations, You have the following rights regarding Your personal information:
6.1 Right of access: You have the right to access the personal information We collect and store about You. You can view Your account information, usage records, and other relevant information through the App settings.
6.2 Right of correction: If You find that the personal information We collect about You is incorrect or incomplete, You have the right to request us to correct or supplement it.
6.3 Right of deletion: You have the right to request us to delete Your personal information in the following circumstances: (1) The personal information is no longer necessary for the purposes for which it was collected; (2) You withdraw Your consent to the use of the personal information; (3) We violate the provisions of this Policy or relevant laws and regulations in collecting or using the personal information; (4) Other circumstances specified by law.
6.4 Right to withdraw consent: You have the right to withdraw Your consent to Our collection, use, or disclosure of Your personal information at any time. You can withdraw consent through the App settings or by contacting our customer service. However, the withdrawal of consent will not affect the validity of the collection, use, or disclosure of Your personal information based on Your prior consent.
6.5 Right to data portability: You have the right to request us to provide the personal information You have provided to us in a structured, commonly used, and machine-readable format, and to transfer it to another data controller if technically feasible.
6.6 To exercise the above rights, You can contact us through the technical support channels provided in this Policy. We will respond to Your request within a reasonable time in accordance with relevant laws and regulations.
7 Third-Party Services
The App may contain links to third-party services (such as third-party social platforms, payment services, advertising services, etc.). This Policy does not apply to the collection and use of Your personal information by these third-party services. We recommend that You read the privacy policies of these third-party services carefully to understand how they protect Your personal information. We shall not be liable for the privacy protection of third-party services.
8 Policy Updates
We may update this Policy from time to time in accordance with changes in laws and regulations, changes in App services, or changes in user needs. The updated Policy will be announced through the App or other reasonable means, and will take effect on the date of announcement. If You continue to use the App after the updated Policy takes effect, it shall be deemed that You have agreed to the updated Policy. If You do not agree to the updated Policy, please stop using the App.
9 Contact Us
If You have any questions, suggestions, or complaints about this Policy or the protection of Your personal information, You can contact us through the technical support channels provided in the "Technical Support" agreement or send an email to hw87204@gmail.com. We will respond to Your inquiries and handle Your complaints in a timely manner.
10 TikTok Data Usage
If you choose to log in or connect your account using TikTok, we may receive information authorized by you through TikTok, such as your TikTok open ID, nickname, profile picture, and authorization information. We use this information only to create or log in to your Diya Voice account, bind your TikTok account, verify your identity, and provide app features requested by you.
We do not sell TikTok user data. We do not share TikTok user data with third parties except as necessary to provide our services, comply with legal obligations, protect user safety, or with your explicit consent.
You may disconnect your TikTok account or request deletion of your TikTok-related data by contacting us at hw87204@gmail.com.
App Name: Diya
Developer/Operator: VinchatTeam
Contact: hw87204@gmail.com
Effective Date: May 25, 2026